Handelsbanken continues to provide local relationship banking services to a growing number of businesses and individuals in the UK, and a new branch in Chesterfield is now open for business.
Established in Sweden in 1871, Handelsbanken has over 140 branches in the UK. With a strong focus on long-term customer relationships and high levels of personal service, the bank was recently rated top for customer satisfaction for the fourth year running; in an independent survey of British Banks.**
The new Handelsbanken team in Chesterfield has 100 years banking experience between them, mostly working in and around Chesterfield. All the team live locally and therefore understand the opportunities and challenges for the area.
Handelsbanken believes that local branches are best placed to make decisions relating to their customers. Chesterfield branch staff have full power to agree individual product terms and pricing, free from targets and bonus incentives. Its customers always deal directly with the team in their local branch, never with people they don’t know, and there are no call centres.
Phil Walker, Branch Manager, commented “With our truly local approach, Handelsbanken is able to offer a banking service which is closely aligned to the needs of the local market. This is an exciting time for Handelsbanken to be opening in Chesterfield. The town is in the process of transforming itself and the Chesterfield Champions scheme is playing a key role in promoting the town as being a great place to visit and do business. Along with its excellent location, Chesterfield has exciting plans and developments, which will continue to make it a more modern and vibrant place in which to be based.”
** EPSI Rating (Extended Performance Satisfaction Index) is a system created to collect, analyse and disseminate information about how an organisation is perceived by its stakeholders. The assessment is done in terms of image, preferences and perceived quality as well as loyalty and attractiveness by customers, employees and other interested parties. With a system of databases including more than 70,000 indices derived from some 2 million interviews taken during surveys in numerous country studies over almost two decades, ESPI Rating is the European leader in stakeholder management and benchmarking. For more information on EPSI Rating visit www.epsi-rating.com