Champion of the Week
Lauren White – General Manager, Tickled Trout Barlow
I am the General Manager at the Tickled Trout in Barlow. The Tickled Trout is proudly independent, owned by Chris Mapp, who jumped at the chance to purchase his local pub back in 2014. Incidentally I worked for Chris when the pub first opened and have since returned after running a few Derbyshire pubs myself in the interim.
I have lived in and worked in Derbyshire, primarily in the hospitality industry for 20 years, from local country pubs to high class restaurants.
My passion is customer service, great food and drink and providing a memorable experience for the customer.
I live in Barlow with my Spaniel, Stanley and spend our spare time exploring the amazing Peak District.
What was the greatest achievement for your business over the past year?
As with many businesses, this last year has been extremely challenging, however we decided to use this opportunity to really get out there and bolster our takeaway offering.
Along with this, we teamed up with our suppliers: Delitalia, Country Fresh foods & Highfield House to cook and deliver over 2500 individual meals to our local NHS hospitals. Our chefs & FOH team volunteered their time to make this possible, something I’m extremely proud of them for.
How would you describe Chesterfield and North Derbyshire, using only three words?
Evolving, improving, resilient.
How is your business becoming more sustainable?
Here at the TT we are passionate about using local produce wherever possible.
We harvest our own honey, our chefs forage for wild garlic in the woods around Barlow and all our vegetable peelings go to our deer herd.
As always, we try to use local suppliers within Derbyshire. Beef from Highfield house, ales from Collyfobble brewery and coffee from Northern tea merchants to name a few.
How are your team members developing their skills?
During this challenging year it has been particularly difficult for staff enhance their skills in a practical way, because of this we have worked with our wine suppliers to construct some fantastic online wine, cider and ale tastings via zoom, with industry leading professionals & suppliers, along with a general support system within the team to ensure everyone is coping with the difficulties of lockdowns.
How are you supporting young people in your business through apprenticeships, traineeships or work experience and how are young people contributing to the success of your business?
We have worked with Chesterfield College for several years, taking on apprentices and giving them much needed practical experience in a professional kitchen. We have also always tried to provide jobs for the local community, hiring within the village and surrounding areas wherever possible.
How are you, your business or your team supporting local people?
During the first lockdown, we recognised that the older members of our community were very hesitant to go out shopping and were struggling to secure a grocery delivery. After consulting our suppliers we quickly put together fruit & veg packs, meat packs and bread & milk boxes that we could deliver in and around the village. Members of our team volunteered their time to coordinate and deliver this.
Several members of our team also signed up to NHS Responders and shopped for people who were shielding or unable to get to supermarkets.
The team have shown great enthusiasm and care to help others over the past year which makes me extremely proud, over Christmas instead of a ‘secret santa’ they used the money they would usually spend on a gift to buy goods to donate to the Chesterfield food bank.
Which local business would you recommend and why?
As a huge coffee lover I would have to recommend Northern tea merchants, every time I go I try a different variety, I thoroughly recommend a visit, if only for smell alone as you walk through the door!
Secondly, as a treat I visit Delilicious in Dronfield, try their amazing pork sandwiches, complete with roast potatoes & gravy!
Which upcoming development do you think will have the greatest impact on the town and why?
I am eagerly awaiting the Glass yard’s completion on Whittington Moor. Having previously ran a business almost next door to the land and seeing it empty for so long, I am excited to see the finished product. I think it will be hugely beneficial to the area and surrounding businesses too.