Improvements Lead To Good Rating For Royal Primary Care Services
More than 30,000 patients registered with the five GP surgeries that make up Royal Primary Care (RPC) can be assured that their services meet high-standards set by the Care Quality Commission (CQC) – thanks to a number of improvements actioned over the past year.
Earlier this year the independent regulator of health and adult social care in England announced that it would be carrying out a comprehensive inspection of services as part of its annual programme. Inspectors visited RPC sites on April 4 2019.
In its reports published today (Wednesday, May 8 2019) the CQC has awarded services for both Chesterfield and Clay Cross localities an overall rating of Good.
In its commentary, the CQC highlights that a range of positive improvements for patients have been made since the last inspections in 2018 – taking RPC out of ‘requires improvement’.
Dr Peter Scriven, Royal Primary Care’s Divisional Director and one of its GPs comments:
“We are absolutely delighted to receive this Good rating from the CQC. I am extremely proud of the whole RPC team. They have worked incredibly hard to improve patient experiences and services. We are in a much stronger position than a year ago and this has been recognised by the independent inspection body. We know we have more improvements to make – and we are all committed to put in the time to make them happen.”
The CQC’s inspectors found that:
- Patients’ care was provided in a way that kept them safe and protected
- Patients received effective care and treatment that met their needs
- Staff were kind and respectful to patients and involved them in decisions about their care
- Services were organised to meet patients’ needs with improvements to enable timely access
- Royal Primary Care is led and managed in a way that promotes delivery of good quality, person-centred care