Pinewood Property Estates wins awards at The ESTAS
Chesterfield based estate agency, Pinewood Property Estates picked up 4 Golds and 1 Bronze at the prestigious ESTAS Customer Service Awards 2019.
Pinewood Property Estates won Gold for Best Estate Agent in the East Midlands, Best Letting Agents in the East Midland voted by Landlords, Best Letting Agents in the East Midlands voted for by Tenants, Best Agent in the UK with 2-5 Branches and Bronze for Best Letting Agent Office in the UK
Stacey Davies-Bowler owner and founder of Pinewood Property Estates said “We are absolutely thrilled to have won four Golds and then the Bronze in the Grand Prix Final at this year’s ESTAS, the result is incredible. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise. There is nothing clever about Estate Agency, Pinewood just do the ordinary things exceptionally well”
The awards, celebrating their 16th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 45,000 surveys were completed by customers via the ESTAS feedback platform.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS encapsulates what your typical agent is trying to do, which is to provide honest, transparent service for their clients. These awards are special because shortlisted and winning firms are selected purely on the service they deliver. Real feedback from real customers experiencing real service, I don’t think there can be a greater honor in the industry than to receive an award based on that mantra.”
Estate and letting agents were recognised in counties and regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS review and awards platform brand helps agents generate consumer trust.”