Town’s hospitality businesses gear-up for re-opening

Chesterfield’s post COVID-19 recovery is taking a further step forward on Saturday 4 July, when pubs, bars, restaurants and accommodation providers are given the green light to re-open.

The re-opening signals the end of three long months of shut down and the signs are there that people can’t wait to return to their favourite haunts.

“Within minutes of Boris Johnson’s announcement our online booking system was deluged and we had to suspend it,” said Chris Mapp, owner of the Tickled Trout in Barlow. “People are generally fed up with cooking at home and are desperate to come back out, have a decent pint and enjoy a nice meal.”

Chris Mapp, Owner of the Tickled Trout

Councillor Kate Sarvent, Chesterfield Borough Council’s cabinet member for town centres and visitor economy, urged caution saying: “I hope many people will enjoy our beautiful town centre this weekend, but we all have a responsibility to help keep other people safe and it’s vitally important that we all remember this when visiting our favourite pubs and restaurants.”

However, understanding the government COVID-19 guidelines around re-opening has left many businesses scratching their heads in confusion.

“Hand sanitizer, plexiglass dividers at check-in and reminders to social distance are an expectation that we think of as the baseline,” said Steve Perez owner of Peak Edge Hotel and Casa Hotel.

Chris added: “We’ve gone through the 42-page document in great detail with industry experts and it’s not easy to understand; some of the guidelines are contradictory. We have erred on the side of caution however and undertaken very thorough risk assessments.”

“It’s bookings only for the time being to ensure everyone has a seat. We have reduced the number of tables and there will be no standing both inside the restaurant and outside in our pop-up bar md seating area. We’ll also be asking customers to complete an email questionnaire when they book with us as part of the Track and Trace system. Their details will be stored securely for 21 days and then destroyed.”

It will also be bookings-only for the time being for customers that wish to visit Stephenson’s Tea and Coffee House following re-opening on Monday 6 July. Owner Claire Wood explained: “This will enable us to have a total control over the number of people in our establishment at any one time.”

Stephensons Tea and Coffee House

Brampton Brewery will open the doors of its pubs at 12noon on Saturday 4 July with table service being provided inside all its pubs. There will be no standing in the pubs, however outside in the confines of the garden areas it will be a bit more relaxed and people will be allowed to queue, socially distanced, to purchase from the bar. Chris Radford, owner of Brampton Brewery said: “We’ve tried to find a middle ground between being sensible and people being safe and comfortable.”

While some smaller establishments are choosing not to re-open due to a lack of space to accommodate social distancing measures, this isn’t the case for Stephenson’s. “At Stephenson’s we are lucky enough to have incredibly spacious rooms and have always provided a large amount of space between our tables which has enabled us to implement the 1+metre rule very easily.

Despite the additional COVID-19 health and safety measures hospitality businesses have had to put in place, operators are welcoming the return to business.

Marc Wildes, Managing Director of Van Dyk by Wildes, said: “We’re really excited to re-open and welcome our customers back.”

Claire Wood shared Mr Wildes enthusiasm saying: “We are excited to be re-opening. It will be good to see the town come back to life again and hopefully see the return of all businesses, and maybe some new ones too.”

Mr Radford agreed saying: “I’m relieved the pubs are at last re-opening. The government and council grants have been very welcome during lockdown but this hasn’t stopped bills hitting the mat.”

Van Dyk by Wildes

Excitement is tempered with trepidation however, with many operators unsure of what levels of customer demand to expect.

“Re-opening is a step into the unknown. When we re-open our doors at 12 noon on Saturday; we don’t know whether we’ll have a queue of people or no-one,” added Mr Radford.

Dom Stevens, Destination Chesterfield Manager said: “The re-opening of the town’s hospitality is a real turning point in the town’s recovery particularly as more people are expected to take staycations this year. Chesterfield’s proximity to the Peak District will, I hope, enable us to benefit from the projected growth in domestic tourism particularly if we can convert many of the town’s day visitors to overnight stays.”

Steve Perez added: “Recovery is very much dependent on domestic demand, particularly for the Peak District.”

Peak Edge Hotel

Despite nervousness around re-opening, operators are optimistic about the recovery of Chesterfield’s hospitality sector. Chris Mapp praised the town saying: “Chesterfield is blessed with big outdoor spaces and is not over-populated which, I believe, will aid the sector’s recovery.”

Although the sector is re-opening its doors, a number of businesses are continuing to operate takeaway and delivery services that were put in place during lockdown. “Chris Radford explained: “A lot of our older clientele are still very nervous about going back into pubs so for that reason we’re maintaining our free home delivery service of bottled beers.”

Details of businesses offering takeaway and delivery can be found at https://www.chesterfield.co.uk/supportinglocal

Looking for inspiration of where to go to eat and drink check out the winners of the Chesterfield Food and Drink Awards.

Chris Radford, Director, Brampton Brewery