Record 2020 results for Mortgage 1st despite pandemic
Back in March last year when the pandemic began no one had any idea how the year would pan out and like most businesses Mortgage 1st’s objective was to survive. They have done more than that since and are absolutely thriving!
Their business model was already built around offering remote advice so when COVID hit they didn’t have to change anything about how they operated. This meant there were no interruptions for their customers who continued to receive the same quality service and support.
Other than adjusting to working from home (whilst juggling home-schooling!) for their Chesterfield based head office team, it was pretty much business as usual for Mortgage 1st.
The team confidently navigated and adjusted to all the changes in the mortgage application process and sympathetically dealt with the delays caused by the initial lockdown and tighter lender restrictions ensuring their customers remained top priority throughout.
When the Estate Agents re-opened and valuations and surveys were allowed to take place again in the spring, it was like someone had flicked a switch and the new enquiries came flooding in. So much so that Mortgage 1st were then able to confidently continue with their ambitious growth plans and recruited 7 new Mortgage Advisers and a Mortgage Processor during the summer adding to the 2 new Advisers that had already joined the team earlier in the year.
With a strong team in place and the abundance of new customer enquires meant a record year of results across the board for Mortgage 1st. Their Advisers applied for 1,672 new mortgage applications equating to £301m worth of lending and they arranged 827 insurance policies to ensure their customers were fully protected financially.
Lisa Stones, HR & Marketing Director, Mortgage 1st said: “We are unbelievably proud of our team and the resilience they have shown during 2020. It’s been the craziest and toughest year in our history and to achieve record results is testament to everyone’s hard work and sheer determination. We have grown even stronger as a team over the last year and are all feeling very positive about what 2021 will bring for our industry, the business and us all personally.
January is always the busiest month for new mortgage enquiries and already 2021 is shaping up to be another fantastic year for Mortgage 1st. Their recruitment plans continue at pace and by the end of March an Apprentice, Mortgage Administrator, Mortgage Processor and 4 new Advisers will have also joined the team.
Mortgage 1st supports the marketing and economic growth of the town through Chesterfield Champions, a network of over 180 organisations across Chesterfield and North Derbyshire.