Chatsworth to Share Customer Service Expertise
Chatsworth is pleased to launch its first range of external customer service training workshops to help like-minded businesses grow and improve.
Known as a market leader within the visitor sector, Chatsworth has received outstanding customer service scores in recent surveys, and has won the 2015 Silver award for Visit England’s Best Large Visitor Attraction of the year. Chatsworth now hopes to pass on its knowledge to benefit others.
The three, half-day workshops are designed to cover a wide range of customer service skills, including getting the basics right, engaging with your customer, and handling customer complaints effectively. The sessions are designed to work effectively for delegates from different sectors, or they can be tailored for individual business needs.
Sue Lumb is Training Manager at Chatsworth and also delivers the customer service workshops. Sue says, “At Chatsworth and the Devonshire Group, we have delivered our training to several hundred staff members across diverse sectors, including visitor welcome, catering, gift and food retail, grounds maintenance, and hotels.
“Ultimately, our training is about how we make our customers feel, and in all areas of our business we have been delighted by our customer service results.
“It is really exciting to have the opportunity to offer our training to external businesses who aspire to the same warm and genuine customer care.”