Coronavirus outbreak: Read the Chesterfield Borough Council services update
Chesterfield Borough Council is continuing to prioritise the delivery of essential services across the borough, whilst following the latest Government guidance.
All of the latest service-related updates can be found in the dedicated coronavirus section of the council website at www.chesterfield.gov.uk/coronavirus.
Their teams are currently working very hard to respond to all enquiries, but are receiving an extremely high number of phone calls. To talk about specific services and find out key information using the contact us form on the website: www.chesterfield.gov.uk/home/about-this-website/contact-us, however, if your enquiry is urgent call the Customer Contact Centre on 01246 345 345.
Waste and recycling
Chesterfield Borough Council are currently receiving a high number of enquiries about our waste collection and recycling service, and will be continuing to operate as close to a normal service for as long as possible. Any updates about this service will be shared online via their website and social media.
If your bin is missed please report it here: www.chesterfield.gov.uk/home/about-this-website/contact-us or call 01246 345 345. Please ensure that you state clearly where you live, the service can then rearrange collection.
Councillor Jill Mannion-Brunt, cabinet member for health and wellbeing, said: “Collecting waste and recycling is one of the most important services we provide, and we will do everything we can to maintain this service during the current crisis. Please ensure you continue putting your bin out for your scheduled collection.”
“I’d also like to ask residents to make sure that they are following the latest Government guidance when disposing of waste that may be contaminated with coronavirus as it will make a real impact in reducing the spread of infection.”
Anyone who has coronavirus or are self-isolating because of illness in the household, should be extra careful when disposing of personal waste like tissues and cleaning cloths. When throwing away personal waste, people must place this in a sealed plastic bag, then double bag this before storing for 72 hours. The bag can then be placed in the general waste bin. Personal waste must not be put in recycling bins.
The Streetscene service will continue to empty litter bins that are located around the borough and will continue to collect hazardous waste, such as used needles. However, until further notice, other tasks like cleaning graffiti and other non-essential works will not be completed. You can still report these issues and we can then prioritise them for when services return to normal.
Please report any of these issues through the website here: www.chesterfield.gov.uk/home/about-this-website/contact-us
Work on maintaining green spaces around the borough will also be reduced in order to prioritise essential services. At the present time the council teams are continuing to ensure parks are accessible for residents who wish to use them for daily exercise, whilst ensuring proper social distancing measures are followed. However, until further notice cutting grass, maintaining flower beds or similar work will not be carried out.
Housing tenant services
The council recognises that this is a very concerning time for individuals and families with regards to the spread of coronavirus (COVID-19) and its impact on our daily lives. Information is changing rapidly and all tenants are encouraged to follow the latest health guidance, which is continually updated on the NHS website: www.nhs.uk/conditions/coronavirus-covid-19/
Their focus is on maintaining customer safety and providing high quality services, but in the short term will need to change the way in which some services are delivered in order to respond to Government guidance. Therefore, the teams will only be undertaking home visits in emergency situations.
Housing tenants can continue to contact the housing service on 01246 345 345 or can speak about rent by calling 01246 345 000. You can also visit the dedicated housing related pages on the council website and use this contact us form: www.chesterfield.gov.uk/housing.aspx.
The council is currently undertaking all our block cleaning as normal, but it is essential that tenants and residents support this effort by maintaining high standards of cleanliness and hygiene in the shared spaces. Please also keep all communal areas free of rubbish and household items.
Cleaning routines will be continuously reviewed as staff availability and other competing priorities change over the coming weeks. At that point, their teams may have to prioritise health and safety and emergency requests to clear waste. You can find all of the latest information relating to service changes here www.chesterfield.gov.uk/coronavirus.
Garden assistance scheme
The growing season is just about to start, but unfortunately, the garden assistance scheme is suspended to prioritise resources to address health and safety concerns and move staff across to the delivery of essential services.
Chesterfield Borough Council will continue to respond to emergency situations where access to your home is blocked or it is dangerous. If you currently pay for this service, the council will ensure you are not charged during the period of suspension. Anyone affected by this will be contacted and informed of the changes to the service directly.
The latest information relating to COVID-19 and any changes to council services can be found on the council website here – www.chesterfield.gov.uk/coronavirus