Local relationship bank, Handelsbanken, has announced its 2020 results, showing ongoing increases in both lending and deposit-taking, as the Bank’s distinct model offers support to local customers through the ongoing crisis.
Handelsbanken saw a 1 per cent year-on-year increase in overall net lending to individual and corporate banking customers to £21.7bn.
The Bank also recorded a 15 per cent year-on-year increase in overall customer deposits to £17.6bn, including 19 per cent growth in corporate deposits, in part reflecting its reputation for financial strength and solidity at this time.
Run by a team of 7 local bankers, Handelsbanken Chesterfield forms long-term, personal relationships with individuals and businesses in the North Derbyshire area, working closely with local customers to meet their distinct financial needs, both in the short and longer term.
Phil Walker, branch manager of Handelsbanken’s Chesterfield comments: “This has been a challenging last 12 months for everybody. However, what has stood out for me is people’s resilience, not least our customers and my branch staff, who have kept our branch open throughout.
We have successfully maintained the high levels of customer service that we are known for, and whilst we have met our customers in new ways, the relationships we have with them remain strong as a result. In turn, this has contributed to keeping the bank strong, safe and stable, as we continue supporting our customers through this uniquely difficult period”
Mikael Sorensen, UK CEO, says: “As a bank, we see it as our duty to stand strong and support our customers through the economic cycle. Over the last 12 months we have sought to fulfil this responsibility by keeping our branches open throughout, staying close to our customers and providing proactive support tailored to meet customers’ distinct needs.
“We’ve been encouraged by the trust our customers continue to place in us, which is well illustrated by the steady rise in deposits since the crisis began, as well as by how effectively we’ve been able to deal with any difficulties together. We remain focused on assisting our customers through these uncertain times, as well as helping them prepare for a world beyond the pandemic, both in terms of economic recovery and the longer-term transition to a low-carbon economy.
“Our local, relationship banking approach appears to be particularly valued at times like these. This year and beyond, we will be enhancing this approach through further investment in our digital capabilities. This investment is part of our plans to build a bank for the future, placing expertise and support closer to our branches so that our customers can choose how they want to engage with us and enjoy the best of both worlds – excellent personal service coupled with improved digital platforms and tools.”
Handelsbanken customers enjoy direct access to experienced branch teams who are empowered to make decisions locally and deliver high levels of customer satisfaction, without the presence of product or sales targets.
Handelsbanken’s successful formula has, for the fifth time, led to the Bank topping recommendations for its services in four of the five categories of the Competition and Markets Authority’s independent service quality survey for business banking, the results of which were published in August 20202. For the twelfth year in a row, Handelsbanken has been top-ranked for satisfaction, for both personal and business banking, in an independent survey of British bank customers3.
Handelsbanken plc has been assigned a long term credit rating of AA with a negative outlook by international credit ratings agency, Fitch; and a long term credit rating of AA-with a stable outlook by Standard & Poor’s. The ratings are the same as those given for the subsidiary’s Swedish parent, Svenska Handelsbanken AB (publ), and confirm the Bank’s strength, stability and creditworthiness.
Businesses and individuals can contact Handelsbanken’s Chesterfield branch by calling 01246 231750.
Handelsbanken supports the marketing and economic growth of the town through Chesterfield Champions, a network of over 180 organisations across Chesterfield and North Derbyshire.