Superior wellness

New home for Chesterfield-based Superior Wellness

Europe’s largest hot tub and swim spa distributor Superior Wellness, based in Chesterfield has purchased a new 130,000 square foot warehouse, distribution centre and office.

The move is set to spearhead the company’s plans and help it become the world market leader in hot tubs and swim spas, offering a global choice of high quality products.

The team will move into their new home in the spring, a few miles away from their current Brimington base. The size is phenomenal at 130,000 square foot and will house the warehouse, distribution centre and office, plus one of the UK’s largest hot tub showrooms for their retail division Miami Spas. The new location is almost the size of two football pitches and will be the largest hot tub distribution centre in the UK stocking up to 3,000 hot tubs.

Based centrally in the UK this will allow them to deliver products to partners and customers quicker which will increase customer satisfaction. It will enable the team to be together in one location rather than across two sites, meaning greater efficiency, improved communications as well as it being great for team culture.

It will also house training room facilities which will be used for partner and team training, in-house photographic studio and one of the UK’s largest indoor showrooms for retail and training. There will also be a focus on team wellness with an onsite Gym and Fitness Centre ‘Superior Fitness’ and team breakout areas for chill out space and relaxation or to collaborate with other teams.

The move also coincides with the 10 year anniversary of Superior Wellness which they will be celebrating in April.

Rob Carlin, Managing Director at Superior Wellness said: “I am very excited to move the whole team into our new home soon. As well as providing much needed space to store hot tubs and a larger office, I am pleased that we have been able to provide areas for the team to focus on their wellness with an onsite gym and breakout areas which will be used during lunch breaks or to collaborate with other teams. The team culture is one of the key reasons of our success and this environment will only improve it.”

Superior Wellness saw phenomenal growth in 2020 in terms of sales, revenue and team members too. This accelerated growth is one of the reasons for the move and will enable them the space to achieve their vision. They are also investing in marketing, technology, research, IT, product innovation and the customer experience. They aim to go beyond expectations in all that they do.

Superior Wellness supports the marketing and economic growth of the town through Chesterfield Champions, a network of over 180 organisations across Chesterfield and North Derbyshire.

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Triple Award Success for Superior Wellness

After a challenging but rewarding 2020 the team at Chesterfield based Superior Wellness were successful in winning three awards at a prestigious event held virtually on 10 December 2020.

The first accolade was for UK Team of the Year – the team has doubled in size in the last 12 months to cope with the demand and to strive towards their future growth plans.

The culture and people are of upmost importance at Superior Wellness which is why people love working there. The team really went the extra mile in 2020; helping partners draft Covid guidelines and contactless delivery guides plus delivering hot tubs for them to enable them to keep staff on furlough during this challenging time.

The second award was for Best Marketing Initiative – this was for Notion, their online platform with training and development for partners, technical team and delivery drivers plus training for the company’s online CRM system.

It is a comprehensive online platform with a library of manuals and videos to help Superior Wellness’ teams and partners – this was vital in 2020 due to social distancing and not being able to undertake training face to face.

And finally Nic Walker was awarded Spa Technician of the Year. Nic started at the age of 16 in the hot tub industry working for then Superior Spas.

Five years later he is now the head technician and looks after 90 dealers across the UK. He is described as ‘reliable, loyal and a popular team member – always with a smile on his face.’

Superior Wellness also received a Gold Award in the Best Marketing Initiative category for the Superior Spas website which launched in August 2020 and a Silver Award for the Platinum Spas Barcelona hot tub in Product of the Year.

Rob Carlin, Managing Director at Superior Wellness said: “It is a great honour for us all to end the year with the award success, the team have been working hard all year and it’s great to see that all of their hard work has been recognised. I am extremely proud.”

Showcasing the best examples of spa and home wellness design from across the country, the UK Pool & Spa Awards celebrated it tenth anniversary with featured projects and products.

Investment in back garden hot tubs and swim spas has soared by an estimated 75% across the domestic water leisure sector in 2020 as home owners, unable to holiday during the global pandemic, instead opt to invest in wellness on their own doorsteps.

Winners across 30 categories were announced during a virtual presentation that, due to Covid-19 limitations, replaced the traditional face-to-face business networking and gala dinner format.

The 196 entrants were awarded gold, silver or bronze standard in the competition covering both home and public pool and spa facilities in a contest that attracted over 2,000 online votes and votes from judges, before being scrutinised by an independent jury.

More information on the awards, including a full list of winners, can be found at www.ukpoolandspaawards.co.uk

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