Throughout the past 18 months, whilst they navigated the challenges the pandemic forced upon them and all other businesses across the country, Mortgage 1st has continued its impressive growth.
The firm says conditions were tough in 2020, with service levels affected whilst lenders, solicitors, estate agents and mortgage brokers were all adjusting to the changes.
However, the determination and hard work of the Mortgage 1st team and the understanding and loyalty from their customers has ensured the company reached the half way point in 2021 with a record set of results.
As the majority of their Mortgage Advisers already worked remotely all over the country they could continue to operate throughout even the restrictive lockdowns. The head office team which includes senior members and the Mortgage Processing Department were having to adapt almost daily, but took all the changes in their stride and their focus firmly remained on their customers and colleagues alike.
Even throughout 2020, Mortgage 1st continued with recruitment plans and the team has grown at a similar rate to previous years. All departments increased with new team members including Administrators, Processors, Mortgage Advisers and an Apprentice Administrator.
With a team of almost 40 it was time to expand the Senior Management Team and Mortgage 1st has announced an internal promotion, along with the appointment of a new senior manager.
Carly Montisci first joined the Mortgage 1st family 5 years ago in 2016 as a mortgage administrator, with no industry experience. With her drive and passion she very quickly established herself as a key member in the team and stepped up to a mortgage processor role and then Head of Processing within her first two years, followed by a third promotion to Senior manager shortly after.
Carly’s new role is Head of Service, which encapsulates her skills and passions perfectly as even from day one her focus has always been on the team and the service their customers receive.
On the 1st of August, John Wileman joined the senior team as Head of Development to work alongside Carly and the Directors Jon & Lisa Stones. John has over 20 years’ industry experience and will be offering support to all their mortgage advisers as well as managing the on-boarding, training and ongoing support for all new advisers who join the team.
Lisa Stones – Operations Director at Mortgage 1st said: “Jon are I, along with the whole team congratulates Carly for her well-deserved promotion and we’re delighted to officially welcome John to the Mortgage 1st family. By strengthening our senior team we are now equipped more than ever before to push forward with our ambitions future growth plans. There are lots happening behind the scenes at Mortgage 1st at the moment so as they say…. Watch this space!”
Mortgage 1st supports the marketing and economic growth of the town through Chesterfield Champions, a network of over 190 organisations across Chesterfield and North Derbyshire.
